Thursday, 18 September 2014 08:50 Malaysia Digest
If you have been experiencing exceptionally slow Internet speeds, even when connected to Unifi, you’re not alone. A fault on the Asia America Gateway (AAG) submarine cable system is causing data degradation, affecting Internet users in the Southeast Asian region accessing sites based in the US.
The faulty AAG cable also means that virtually all Internet Service Providers (ISPs) in Malaysia will face a similar issue – though Telekom Malaysia (TM) is the only ISP to have confirmed the issue. Users on Streamyx and Unifi have and will continue to experience occasional packet loss and high pings when accessing US-based servers, resulting in exceptionally slow loading times for sites like Facebook, Twitter and other sites with US-based servers. Even messaging apps like WhatsApp will see some slowdown in sending and receiving messages.
In its update on the matter, TM has revealed that repairs are underway to fix the cable, though there is no estimated time of completion; this is a 20,000km cable we’re talking about. The fault appears to be located in the cable connecting Vung Tau (a coastal city in southern Vietnam) and Hong Kong, where the incident was recorded to take place at about 11:41pm on Monday (September 15). Worse still is the fact that repairs will take longer than usual, as Hong Kong is currently facing Typhoon Kalmaegi.
As we mentioned earlier, this issue is a widespread one, and is not just limited to Unifi or Streamyx users. There is nothing much we can do currently, but to be patient until the cable is fully restored.
Further reading: Asia America Gateway, AAG (Wikipedia)
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